Refund, Return & Cancellation Policy

1. Order Cancellation

• Orders can be cancelled only before shipment.
• Once shipped, cancellations are not allowed.

2. Refund Policy

Refunds may be considered in the following cases:

• Lost in transit
• Wrong product delivered
• Damaged or expired product received

Approved refunds will be processed and credited within 7–14 business days to the original payment method.

3. Return Policy

• Returns are accepted only for defective, damaged, or incorrect products.
• Return requests must be raised within 24 hours of delivery.
• Approved returns will be processed for replacement within 2–3 business days.
• Replacements are expected to be delivered within 4–7 business days.

Products must be in original packaging (unopened bags/sacks) to be eligible for inspection.

4. Damaged Goods

If you receive a shipment that is visibly damaged, please:

1. Take clear photographs of the damage immediately upon delivery.
2. Note the damage on the transporter's delivery receipt (POD).
3. Contact us at order@maataraenterprises.in or Call +91-9239200964 within 24 hours.

Note: Shipping charges are non-refundable unless the return is due to our error.