Refund, Return & Cancellation Policy

1. Cancellation Policy

Before Dispatch: You may cancel your order at any time before it has been dispatched from our warehouse for a full refund.

After Dispatch: Once goods have been handed over to the transporter, cancellations are not accepted.

2. Return Policy

Due to the perishable nature of agricultural commodities, we have a strict return policy:

• Eligibility: Returns are accepted ONLY for damaged, defective, or incorrect products delivered.
• Timeframe: You must report the issue within 7 days of delivery.
• Condition: Products must be in original packaging (unopened bags/sacks) to be eligible for inspection.

3. Refund Process

If your return claim is approved after inspection:

• Pre-paid Orders: Refund will be initiated to the original payment source within 5-7 business days.
• COD Orders: Refunds for COD orders will be processed via Bank Transfer/NEFT or UPI. You will be required to provide bank details.

Note: Shipping charges are non-refundable unless the return is due to our error.

4. Damaged Goods

If you receive a shipment that is visibly damaged, please:

1. Take clear photographs of the damage immediately upon delivery.
2. Note the damage on the transporter's delivery receipt (POD).
3. Contact us at compliance@maataraenterprises.in or Call +91-9239200964 within 24 hours.